Best in Class
Multi-channel Support Ticketing System
Our feature-rich Support Application speeds up ticket resolution with the help of proactive automations and highly customizable workflows.
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Best in Class
Control your support experience, all in one platform
Provide support and answers on your products, services, updates, incidents and issues with your experts.
View Features
About RMM Ticketing System
An Easy-To-Buy, Easy-To-Use Ticketing System
A customer support ticketing system helps you streamline the way you communicate with your customers. It brings in customer interactions from different communication channels - voice calls, email, social media, webchat, and SMS into a single contextual conversation. This helps you transform your customer support into a more logical, more contextual, and more efficient process.
Features of RMM Ticketing System
What are the key Features of a RMM Ticketing System?
Ticket Assignments
You can quickly set up Assignment rules to send the tickets to the right department and agent automatically. Direct assignment and round-robin automations in RMMSTS save managers time and energy, so they can focus on critical tasks.
Reports and Analysis
Real-time data at your fingertips - Identifying the root cause of common issues allows you to solve crucial problems that affect daily business operations. You can generate reports to analyze ticket progress and review team performance.
Integrations
Integrate with tools you already use to run your business. RMM integrates with 1000+ platforms including cloud telephony systems, logistics partners, payment gateways, ecommerce platforms, ERP systems, CMS platforms, billing software, Analytics platforms and much more.
Multi-department
Organize your help desk to reflect your company's structure.
Automate Routine Tasks
To reduce repetitive tasks, increase Support executive productivity and deliver a faster resolution to customers. Automate ticket queue management, escalations and ticket assignment.
SLA Management
Set response time according to SLA Policies and the Escalation matrix assures that every ticket is attended.
Notifications & Attachments
Requesters and executives are automatically notified about ticket updates to ensure quick resolution. Upload documents for reference in both side customers and company as well.
Features of RMM Ticketing System
What are the key Features of a RMM Ticketing System?
Ticket Assignments
You can quickly set up Assignment rules to send the tickets to the right department and agent automatically. Direct assignment and round-robin automations in RMMSTS save managers time and energy, so they can focus on critical tasks.
Reports and Analysis
Real-time data at your fingertips - Identifying the root cause of common issues allows you to solve crucial problems that affect daily business operations. You can generate reports to analyze ticket progress and review team performance.
Integrations
Integrate with tools you already use to run your business. RMM integrates with 1000+ platforms including cloud telephony systems, logistics partners, payment gateways, ecommerce platforms, ERP systems, CMS platforms, billing software, Analytics platforms and much more.
Multi-department
Organize your help desk to reflect your company's structure.
Automate Routine Tasks
To reduce repetitive tasks, increase Support executive productivity and deliver a faster resolution to customers. Automate ticket queue management, escalations and ticket assignment.
SLA Management
Set response time according to SLA Policies and the Escalation matrix assures that every ticket is attended.
Notifications & Attachments
Requesters and executives are automatically notified about ticket updates to ensure quick resolution. Upload documents for reference in both side customers and company as well.
Why Us?
Why Choose RMM Ticketing System
Oftentimes, IT departments are the backbone of a company. Top-tier tech performance means other parts of the organization can operate at their fullest potential. With RMM Ticketing System, you can make sure your department is providing that crucial support.
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Enterprise-Grade End-to-End Security
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Get started in minutes
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Flexible mode of deployment
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Keep your team on the same page
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Monitor the health of your Support Activity
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Optimize asset utilization to ensure maximum ROI
Trusted By Industry Experts & Businesses
Our happy customers like to talk about their experience with us
RMM developed an application to help us record all Test Drive vehicles, Schedules, Executives allocation and Performance to make the process foolproof and process-centric.
Support your customer anytime, anywhere!
Let our experts support you and describe an important, workable footpath to effective support system with a customized Digital Transformation Journey.
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